Client story · Junk removal marketplace
www.grunber.com ↗Running a nationwide junk-removal marketplace from one CRM
Grunber offers same-day junk removal across the USA through a network of independent drivers. We shaped their Zoho CRM into the operations hub for every order: a guided job lifecycle from first request to completion, driver bidding, payment follow-up and a precise address picker, all kept in sync with the Grunber platform.
Junk removal marketplace
Industry
USA
Country
Zoho CRM
Platform
What we delivered
An order-management hub on Zoho CRM
12-stage order blueprint
Every job moves through a guided lifecycle, from new request and driver search to quote, payment, assignment, arrival and completion.
Driver bidding
A Bids module captures driver offers on each job, with the team alerted as soon as the first bid arrives.
Address picker widget
A Google Places-powered widget fills street, city, state, ZIP and coordinates in one step, cutting address errors.
Order automation
Order names are generated and locked automatically, and a function moves orders across several blueprint stages in one go.
Payments & reminders
Quote and payment reminders go out automatically as orders change stage, with mediation tracking for disputes.
Platform sync
Stage changes, completed services and customer updates are pushed back to the Grunber platform in real time.
CRM
Deluge
OneProcess overview
How the solution runs, end to end
A simplified view of the workflow we built. Field-level rules, internal data and client-specific logic are kept confidential.
- 01Request
A customer books a pickup and an order is created.
- 02Collect details
Address and job details captured, with reminders if missing.
- 03Driver bids
Nearby drivers bid on the job.
- 04Quote & pay
A quote is sent and payment is chased automatically.
- 05Assign
The job is assigned to a driver.
- 06En route
The driver marks en route and arrival.
- 07Complete
Service completed and synced back to the platform.
Detailed blueprint shared with the client only
Integrations
Systems we connected
Every line below is a live data connection in the order flow.
Zoho CRMZoho CRMZoho CRMZoho CRMResults
Where it landed
Verified reviews
From our Zoho projects
“Working with the team has been a genuinely positive experience. Highly professional, deeply knowledgeable, and consistently strong on the technical side. Throughout the project they were exceptionally responsive — especially in moments that required immediate attention — and always handled tasks with reliability and calm confidence. Clear communication, a proactive attitude, and real dedication. A pleasure to collaborate with, and someone I would gladly recommend.”
“I had the great opportunity to work with the team on a Zoho Desk and Facebook integration project. Highly skilled, responsive, and truly dedicated to achieving results — went above and beyond, even working late hours when needed, to ensure the project's success. I highly recommend them to anyone looking for a reliable and talented specialist.”
“It was really great working with the team! They could create really good systems on Zoho and mend them to your liking.”
“The best — delivered the job very fast. I recommend them for any Zoho jobs.”
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