Client story · Marine manufacturing
glydus.com ↗Mapping a marine manufacturer's sales and SAP order cycle for Zoho
Glydus manufactures boat steering systems in India and sells through distributors, OEMs, shipyards and tenders. We ran a structured discovery and produced a complete solution design: every sales path, the order cycle with SAP Business One, and after-sales service.
Marine manufacturing
Industry
India
Country
Zoho One (designed)
Platform
What we delivered
Discovery and a build-ready solution design
Requirement workshop
A structured session with the sales and operations team covering every customer segment and sales path.
Requirement document
A 14-module interactive requirement site with around 20 process diagrams and field specifications.
Segment-based sales design
Outboard and inboard segments driving territory ownership, follow-up cadence, quotes and trials.
SAP Business One design
A clean split: proforma invoices created in SAP from CRM, order and dispatch status flowing back.
After-sales design
Complaints and technical queries in Zoho Desk with a knowledge base and renewal reviews.
Phased roadmap
A two-phase plan: commercial core first, then SAP, service desk and analytics.
CRM
Desk
Campaigns
Analytics
FormsProcess overview
How the solution runs, end to end
A simplified view of the workflow we built. Field-level rules, internal data and client-specific logic are kept confidential.
- 01Capture
Leads from exhibitions, website, referrals and tenders, tagged by segment.
- 02Engage
A capped follow-up cadence before leads move to nurture.
- 03Quote
Templates and price books; trials for OEM prospects.
- 04Confirm
Purchase order validated and carried into the proforma invoice.
- 05SAP order
Proforma invoice created in SAP Business One.
- 06Track
Order and payment status flow back to CRM.
- 07Dispatch & service
Dispatch updates, then after-sales in Zoho Desk.
Detailed blueprint shared with the client only
Integrations
Systems we connected
Connections specified in the solution design, ready for the build phase.
Zoho CRM
SAP Business OneSAP Business OneZoho CRM
Outlook / M365Zoho CRM
WhatsApp BusinessZoho CRMZoho CRMZoho DeskResults
Where it landed
Verified reviews
From our Zoho projects
“Working with the team has been a genuinely positive experience. Highly professional, deeply knowledgeable, and consistently strong on the technical side. Throughout the project they were exceptionally responsive — especially in moments that required immediate attention — and always handled tasks with reliability and calm confidence. Clear communication, a proactive attitude, and real dedication. A pleasure to collaborate with, and someone I would gladly recommend.”
“I had the great opportunity to work with the team on a Zoho Desk and Facebook integration project. Highly skilled, responsive, and truly dedicated to achieving results — went above and beyond, even working late hours when needed, to ensure the project's success. I highly recommend them to anyone looking for a reliable and talented specialist.”
“It was really great working with the team! They could create really good systems on Zoho and mend them to your liking.”
“The best — delivered the job very fast. I recommend them for any Zoho jobs.”
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